STATE 3

BUILDING RAPPORT

Have you ever been on the receiving end of a tough conversation, but felt a sense of rapport with the other person? 

How we utilise our body language has an impact on how a message is received by the other person. In some circumstances we want to built rapport and in other circumstances we want to build a sense of credibility around what we are communicating. 

How do you do this? Well...

IT'S ALL IN THE HANDS

Watch the following video unpacking how your hand positioning has an impact on voice patterning, and whether we are building rapport or credibility. Identify the patterning that is most appropriate to your situation, and shift between the two as needed.

 

Now that your state is right, shifting from anxious to calm, it's key to get the process right during the conversation.

Let's explore this further in METHOD.  

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